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Integrity Program and Whistleblower Hotline

Integrity Program

Ethics and integrity are fundamental principles of Localiza’s operations and guide the conduct of business, relationships, and decision-making at all levels of the Company. Implemented in 2015, in compliance with Law No. 12,846/2013 (the Anti-Corruption Law), the Integrity Program aims to prevent, detect, and respond to risks related to corruption, bribery, fraud, and other misconduct, promoting an organizational culture based on ethics, transparency, and compliance.

The Program evolves continuously to keep pace with the Company’s growth, regulatory developments, and national and international Compliance best practices, strengthening corporate governance and internal controls. Its scope covers employees, officers, members of governance bodies, franchisees, suppliers, business partners, and other third parties acting on behalf of or for the benefit of the Company.

In recognition of the Program’s maturity, Localiza has held ISO 37001 – Anti-Bribery Management System certification since 2021, reinforcing its commitment to the prevention, detection, and treatment of risks related to bribery and corruption.

Governance of the Program

The Integrity Program has the commitment of Senior Management and is supported by a governance structure that ensures its independence, effectiveness, and continuous improvement. Oversight and monitoring of the Program are carried out by formal governance bodies, including:

  • Board of Directors;
  • Audit, Risk, and Compliance Committee;
  • Integrity Committee;
  • Compliance Officer;
  • Corporate Compliance Department.

This structure ensures ongoing monitoring of the Program’s effectiveness, the evolution of integrity risks, and the implementation of the actions necessary to strengthen it.

Pillars of the Integrity Program

Localiza’s Integrity Program is structured around pillars that reflect Compliance and corporate governance best practices.

Commitment of Senior Management The actions of Senior Management demonstrate a permanent commitment to ethics, integrity, and compliance, promoting a “tone at the top” and supporting the implementation and continuous evolution of the Program.

Integrity Risk Assessment The Company conducts periodic assessments of corruption, bribery, fraud, and other integrity risks, enabling the definition of controls proportional to the level of exposure of each process or operation.

Code of Conduct, Internal Policies and Procedures The Code of Conduct and corporate policies establish the principles, responsibilities, and expected standards of conduct for employees, officers, and third parties. These documents are complemented by controls intended to prevent, detect, and mitigate integrity risks.

Communication and Training Localiza provides periodic training and ongoing communication actions to spread the culture of integrity. Training is tailored according to the risk profile of each audience and covers topics such as the Code of Conduct, anti-corruption, conflicts of interest, data protection, anti-money laundering, fair competition, and other topics related to the Program.

Integrity Due Diligence The Company adopts due diligence procedures for third parties classified according to risk criteria, in addition to including integrity clauses in contracts and periodically monitoring commercial relationships.

Monitoring and Continuous Improvement The Program is continuously monitored through indicators, periodic assessments, internal audits, and reviews of controls, seeking its ongoing evolution and adherence to market best practices.

Investigations and Disciplinary Measures

Localiza maintains structured processes for investigating reports and other misconduct, ensuring independent analyses, appropriate handling of cases, and application of the applicable disciplinary measures when violations are confirmed.

Prevention of Money Laundering and Terrorism Financing

Localiza maintains a Money Laundering and Terrorism Financing Prevention Program, composed of policies, procedures, and controls intended to identify, assess, monitor, and mitigate risks related to the matter, in compliance with applicable laws and regulations.

Among the Program’s main guidelines are:

  • monitoring of operations subject to applicable regulation;
  • identification and assessment of Politically Exposed Persons (PEPs);
  • Know Your Customer (KYC) procedures;
  • reporting of operations to the Council for Financial Activities Control (COAF), where applicable;
  • maintenance of regulatory records and evidence;
  • periodic training of the relevant audiences.

The Program helps prevent the Company’s operations from being used for illicit practices, reinforcing Localiza’s commitment to integrity, transparency, and regulatory compliance.

Whistleblower Channel

As part of the Integrity Program, Localiza provides an independent Confidential Channel for reporting possible violations of the Code of Conduct, corporate policies, or applicable law. The Channel is available 24 hours a day, seven days a week, operated by a specialized and independent company, ensuring confidential treatment of the information and allowing reports to be submitted on an identified or anonymous basis. The Channel may be used by employees, officers, franchisees, suppliers, business partners, customers, investors, and other stakeholders of the Company.

All reports are analyzed according to a structured methodology of triage, investigation, and governance, conducted by the Compliance department, observing the principles of impartiality, confidentiality, and due process. Localiza does not tolerate any form of retaliation against whistleblowers or third parties who, in good faith, make reports or cooperate with investigation processes. Reports may be followed up using a protocol number provided at the time of registration.

Submit your report and/or follow up on your report:

  • Phone: 0800 810 9012, staffed by specialized psychologists, 24 hours a day, 365 days a year.
  • Internet: canalconfidencial.localiza.com/localiza
  • WhatsApp: WhatsApp channel to submit and follow up on reports.
  • App: Download the “Contato Seguro” app on your phone, select the company Localiza, and register and follow up simply and securely.

Understand how Localiza´s Confidential Channel works

What is and what situations should be communicated through the Confidential Channel?
Who can use the Confidential Channel?
Is it necessary to identify yourself when registering a complaint?
Can complaints be tracked?
Who is responsible and how long does it take for a complaint to be investigated?
Is there any punishment for those who make a complaint?
What happens to an employee terminated?